Terms of Service
Finesse Image Studio accepts returns within 14 days of order completion (14 Days starts from the date of invoice) Finesse Image Studio will provide a review of the customers returned material and correct any problematic issues if found to be the fault of Finesse Image Studio. We do not charge any additional fees for reviews, return postage or re-transfers. Due to the nature of old media formats we do receive material at times that are in very poor condition or unable to be transferred due to the way they have been stored, age or fragility. We strive to always give customers the best quality transfer possible. We do not charge for items that are unable to be transferred due to any reason.
Finesse Image Studio DOES NOT OFFER ANY REFUNDS ON ORDERS THAT HAVE LEFT THE Finesse Image Studio PROCESSING CENTRE. No Exceptions.
It is the customer’s responsibility to check that their media (DVD’s, USB’S provided by Finesse Image Studio) are in good working order within 7 days of Collection or delivery. All media supplied to customers by Finesse Image Studio come with a 7 day replacement warranty if deemed by Finesse Image Studio Management to be faulty.
Finesse Image Studio will pay for the cost of return postage to interstate customers if a fault is identified within the 7 day notice period.
The customer MUST send or bring in to us their faulty media for inspection in order to qualify for a replacement.
Finesse Image Studio does not offer a warranty of any kind on any Media (USB, Hard Drives etc) that is supplied to us by you “the customer”.
If we are able to playback your Media at our processing centre it is therefore not deemed faulty. Customers that have difficulty playing back their DVD’s or Flash Drives at home may need to check or update their systems. We make no warranties that media will play back on all home systems.